15 day Satisfaction Guarantee!
If you're not satisfied with any item, for any reason, simply return it prepaid within 15 days for an exchange or refund. A Return Authorization number is required for all returns. Just call us at 877-BST-RUGS (1-877-278-7847), we are more then happy to assist. When we receive your return, the RA number helps us find your order quickly, which speeds up the refund process.
Please pack the merchandise securely and we also recommend that you insure the item for full value with your carrier of choice.
If you'd like to exchange an item that doesn't work, call our toll free number for help in reselecting!
Send returns prepaid in original condition to:
Hellenic Outlet Store
53 Richards Street
Brooklyn, NY 11231-1300
1-877-278-7847
Shipping Policy
All orders from Hellenic Outlet.com qualify for FREE SHIPPING. *
* Offer excludes Alaska, Hawaii, Puerto Rico and Canada
Orders Shipping to Alaska, Hawaii, Puerto Rico and Canada will incur the following rate charges
| Destination | Rolled Rugs up to 6' x 9' | Rolled Rugs From 6' x 9' to 9' x 12' | Oversized Rolled Rugs Larger Than 9' x 12' |
|---|---|---|---|
| Alaska | $85.00 | $150.00 | $350.00 |
| Hawaii | $85.00 | $150.00 | $350.00 |
| Puerto Rico | $85.00 | $150.00 | $350.00 |
| Canada | $85.00 | $150.00 | $350.00 |
A shipping charge may be added to your order for any promotional items such as a free pad, runner or scatter rug.
Delivery Time
Most items take 2 business days to ship from our warehouse based on order processing time and the item's availability. Delivery of oversized and custom items may take longer. In some cases, multiple items on your order may ship in separate packages and may arrive separately.
Inspection
It is extremely important that you carefully inspect your package at the time of delivery. If the packaging is damaged or for any reason you suspect a problem, please write "PRODUCT DAMAGED" on the signature sheet. This will make resolving the issue much easier.
Questions or Concerns
If you have any questions or concerns about the shipping and delivery services of Hellenic Outlet.com, please contact Customer Service toll-free 1-877-BST-RUGS or send us an e-mail by clicking here.
